Thinkroom is committed to providing you with the best possible customer service experience. Thinkroom is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personally identifiable information
We may collect various categories of personally identifiable information in the course of providing services to you, including your name, address, contact details, bank details, and records of interactions with Thinkroom or the Website. There are many aspects of the Website or our services which can be accessed without providing personally identifiable information, however, to get in touch with Thinkroom, you may be required to submit personally identifiable information.
How we use your personal information
Thinkroom may at times use and disclose personal information about an individual for the “primary purpose” of collection (i.e. the dominant or fundamental purpose for which that information is collected). As well as abovementioned purposes, that “primary purpose” includes facilitating our internal business processes, communicating with clients, prospective clients and other external parties, providing ongoing marketing information about our products and services, complying with our legal obligations and dealing with enquiries and complaints. In certain circumstances, the law may permit or require us to use or disclose personal
information for other purposes (for instance where a client would reasonably expect us to and the purpose is related to the purpose of collection).
Sharing of your personally identifiable information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, provide design services, processing transactions or customer shipping. Those companies will be permitted to obtain only the personally identifiable information they need to deliver the service. We may also provide a client’s or prospective client’s personal information to credit reporting bodies and other credit providers. Thinkroom takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personally
We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
• when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
• if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
• if we have reason to suspect that unlawful activity has been, or is being, engaged in;
• if it is required or authorised by law.
Use of your personally identifiable information
For each visitor to reach the Website, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Website. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
your IP address or browser and your location, which may be forwarded to an advertising platform for the purpose of providing advertising to you that is based on your personal interests. We also may use tracking pixels provided by certain tools to allow us to see how you interact with our email marketing or website.
Sensitive information is a subset of personally identifiable information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated
accurate, complete and up-to-date. Please contact Thinkroom at the contact email set out below if you believe that the information we hold about you requires correction or is out-of-date. Transferring Personally Identifiable Information OverseasThe nature of our business activities may on occasion require that personal information is disclosed to overseas recipients in order to provide the services contemplated under the terms of our engagement or prospective engagement. The location of any overseas
recipients of this information will depend upon the nature of the client assignment being conducted or contemplated and could include, for example, hosting services or suppliers based in the United States, UK, Canada, Europe or New Zealand. By submitting your personally identifiable information to Thinkroom, you expressly agree and consent to the disclosure, transfer, storing or processing of your personally identifiable information outside of Australia. In providing this consent, you understand and
acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personally identifiable information. The Privacy Act 1988 requires us to take such steps as are reasonable in the circumstances
If you do not agree to the disclosure of your personally identifiable information outside Australia by Thinkroom, you should (after being informed of the cross border disclosure) tell Thinkroom that you do not consent. To do this, either elect not to submit the personally identifiable information to Thinkroom after being reasonably informed in a collection notification, or please contact us via the details set out below.
Updated 18 May 2020